Your front desk loses six hours a week to insurance hold music.
We build your office a bot that makes the calls, works the payer portals, and leaves a finished benefits breakdown on every patient before they arrive. Your team never picks up the phone, and never types a member ID.
Built around the software your front desk already runs
Watch the bot do the legwork.
Pick a patient and watch the check run, step by step. Each one is reached the way that payer needs it: an instant link, a portal login, or a real phone call through the IVR menu. It's canned demo data, but it's exactly what your front desk would get back.
Demo data. No real patient information.
The breakdown appears here
Pick a patient and hit Verify eligibility. Watch the bot reach the payer by instant link, portal, or a real phone call, then hand back a finished breakdown.
We map your workflow, and run the checks for you.
This isn't a tool your team has to learn. We build the bot around your software, your payers, and your steps. Then it runs in the background, every day.
We build it around your office
In about two to four weeks we map your practice software, the payers you bill, and the exact steps your front desk uses today, then build the bot to match. Custom-fit, not a generic tool you configure.
It calls and logs in for you
Each day it reads tomorrow's patients from your software, then reaches every payer the way that one needs it: an instant link, a portal login, or a real phone call through the IVR menu. No one on your team touches a phone.
A finished breakdown is waiting
Coverage, deductible, maximums, and frequencies in plain language, saved for every patient before they arrive. Anything the payer won't give up is flagged for review, never guessed.
Every patient's benefits, ready before they arrive.
This is the thing waiting on your worklist before the patient walks in. The same clean shape every time, whoever the payer is and however the bot had to reach them.
Every category your team quotes at the desk, not raw payer codes to decode.
Annual maximum and deductible already netted out, so you read remaining dollars, not gross numbers.
The limits that quietly cause denials, like cleanings, x-rays, and major work, surfaced before treatment.
Anything the payer withholds is marked for review, not filled in with a number you can't stand behind.
Same output, whatever the channel. The bot reaches each payer the way that payer needs. Your team never picks, and never sees the difference on the page.
The bot makes the trip, not your team.
It reaches the payer by call, portal, or link, and a finished breakdown comes back. No one on your team touches a phone or a portal.
The bot makes the trip. Your team just reads the breakdown.
The same morning, two different days.
This is the part that changes for your front desk, and for every patient who reaches checkout.
The morning you dread
- 10–15 minutes per patient, verifying by hand
- On hold with payers, logging into portal after portal
- Guesswork when the coverage info is missing
- Surprise denials, and awkward conversations at checkout
The morning you want
- One finished breakdown per patient, before they arrive
- Every call and portal login is the bot's, never your team's
- Missing info flagged for review, never guessed
- No surprises at checkout, because your team walks in ready
Questions a busy front desk actually asks.
Straight answers, in plain language. If yours isn't here, ask on the call.
Yes. When a payer's most reliable channel is the phone, the bot dials the provider line and works the IVR menu ("press 1 for eligibility") the same way your front desk would, then records what it hears. Where a payer supports an instant electronic check or a portal, it uses that instead. You get the breakdown either way, and your team never sits on hold.
Get those six hours back.
Let Ivory Labs handle verification so your front desk can handle patients. See it run on your own plans. It takes 15 minutes.
No long contract · Built around your office · Live in 2-4 weeks.